Check in Information:
Individual baggage must be weighed and labeled at the time of check in. Each passenger is allowed up to 50 lbs. of total baggage. Additional baggage or any baggage exceeding 50 lbs may be need to be transported on a separate or later flight due to various circumstances. Luggage weight and size or aircraft weight and balance may be a determining factor.
Additional baggage exceeding the 50 lb allowance will be subject to excess baggage rates. Additional handling fees apply for all overweight items.
Passengers have the option of shipping baggage at a higher priority rate as excess baggage, or alternatively the baggage can be shipped as cargo. Cargo shipments are loaded as space becomes available, after all other priority items have been loaded.
Carry-on baggage is not permitted aboard any Alaska Seaplanes aircraft. Hand carry items such as a camera or book, or small strapped on items such as fanny packs or small purses may be kept in possession of the passenger during flight, but subject to final decision by the pilot for safety.
Large or heavy items such as golf clubs, coolers, steamer trunks, skis, bikes, and large pet carriers may not fit into our aircraft without prior coordination with Alaska Seaplanes. Special arrangements must be made for any oversized or overweight items, or alternatively can be shipped as cargo and will go as space permits.
For special arrangements or traveling with animals (see below for Animal information) or oversized items, please call our local office or email info@flyalaskaseaplanes.com.
Minor damage to luggage:When Alaska Seaplanes has exercised an ordinary standard of care, it assumes no liability for incidental damage such as scuffs, dents, stains, and cuts that result from normal wear and tear. This release of liability includes damage to wheels or feet, or telescoping handles that are attached to the exterior of checked baggage.
All fragile, perishable, or hazardous items must be declared and will be transported at passengers’ risk. Any claims for damaged or mishandled Baggage or Cargo must be made within 24 hours of arrival time.
Some items which are not covered for loss or damage as Baggage or Cargo are listed below:
Department of Transportation (DOT) and the Federal Aviation Administration FAA) requires that all hazardous materials be declared at the time of check-in. Failure to declare a hazardous material will result in penalties and fines. Shipment of an undeclared item will result in a minimum fine of $5,000. Shipment of a forbidden item will result in a minimum fine of $20,000.
Some common items that require declaration:
Some examples of items forbidden on aircraft:
If you are unsure whether your item contains hazardous materials, please ask a trained Customer Service Agent. The FAA Pack Safe Guide will provide you with some basic information and resources.
Know before you fly what is permitted in your baggage.
https://www.faa.gov/hazmat/packsafe/
Alaska Seaplanes will not allow service or emotional support animals onboard our aircraft unless secured in an approved kennel. The exception to this policy will be made for very small dogs that can safely be held on the passenger’s lap; an allowable safe animal size will be determined by the pilot in command.Service animals & emotional support animals are defined by the 14 CFR Part 382, Docket No. DOT-OST-2018-0068 of the Department of Transportation. All seats on Alaska Seaplanes aircraft are aisle seats. Per FAA regulations the aisle of an aircraft is to remain unobstructed for ALL passengers to have unrestricted access to emergency exits in the event of an emergency. FAA regulations also require all objects in an aircraft to be properly secured so nothing can be tossed about the cabin during turbulence or during a crash. An unsecured animal present in the passenger seating area or aisle of an Alaska Seaplanes aircraft during flight operations will cause a direct risk to the health and safety of all passengers and the pilot in the event of an emergency or turbulence. For the reasons stated, animals transported by Alaska Seaplanes aircraft shall be restrained in a self-enclosed kennel. If a service animal owner does not possess a kennel and an Alaska Seaplanes loaner kennel is available Alaska Seaplanes will provide a kennel free of charge for transportation if space onboard the aircraft allows.The passenger must load the animal in the kennel without the assistance of Alaska Seaplanes staff. Whenever possible Alaska Seaplanes will position secured service animals in a location in the passenger cabin next to their owners (usually within 3’).
The U.S. Department of Transportation has recently issued a final ruling amending the Air Carrier Access
Act regulation on the transport of service animals by air. This allows air carriers the ability to address
concerns raised by individuals with disabilities, airlines, airports, and other members of the public
regarding service animals on aircraft. The final published rule can be found in 14 CFR Part 382.
Definition/Policy
Please follow this link to Service Animal Transportation Form (1) at https://www.transportation.gov/sites/dot.gov/files/2021-01/U.S.%20DOT%20Service%20Animal%20Air
All other Animals (including Emotional Support Animals) must be transported inairlineapproved Kennels provided by the customer. Alaska Seaplanes no longer has kennels available for use by customers with animals that are not service animals. All passengers expecting to travel withananimal must declare the animal at the time of the reservation.
To ship an unaccompanied animal, please call ahead to make arrangements. Animals are shipped as space becomes available. We do not take "reservations" for animals.All unaccompanied animals must be brought 1 hour prior to departure times, and picked up immediately upon arrival to its final destination. If animals are not picked up and the responsible party is not able to be reached, this can and will result in the involvement of the local animal control. Any fees associated to the negligenceof the animal will be the responsibility of the animal owner.In the case of weather delays or cancellations, we require any animals to be picked up and cared for until which time we are able to accommodate the transportation of the animal.
Due to our size and weight limitations, not all animals are able to be accommodated.Animals can be refused to fly if they cause disruption to the comfort and/or safety to the flight or other passengers in any way.
Unaccompanied Animal Fee: additional fee
Small kennel $25 (Smaller than medium kennel)
Medium kennel $80 (36" L x 25" W x 38" H)
Large Kennel $120 (41" L x 28" W x 30" H)
XL Kennel $175 (Larger than large kennel)
Mail:Alaska Seaplanes, Attn Refunds
8907 Yandukin Drive, Juneau AK 99801
Email:info@flyalaskaseaplanes.com
Fax: 888-546-5139 Attn: Accts Rec.
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